Msphere Privacy Policy
Version 1.0
Msphere Inc. ("Msphere") is committed to protecting the privacy of educational institutions, their staff, students, and families.
1. Information We Collect
Msphere collects information provided directly by School administrators and staff, including:
- School and staff profile information
- Student educational records (as directed by School)
- Classroom and progress data
- Usage and log data for platform operations
2. How We Use Information
Msphere uses collected information solely to:
- Provide, maintain, and improve the platform
- Respond to support requests
- Generate analytics and reports for authorized school staff
- Measure anonymous product usage on the production website via Google Analytics 4 (no student data in analytics events)
- Understand production website usability via Microsoft Clarity session replay, with on-screen text and inputs masked
- Comply with legal obligations
3. Sharing of Information
Msphere does not sell School Data. We may share data with:
- Subprocessors necessary to deliver contracted services (under confidentiality obligations)
- Law enforcement when required by valid legal process
4. Data Retention
School Data is retained for the duration of the service agreement plus any legally required retention period. Upon termination, School may request export and deletion.
5. FERPA and Student Privacy
Msphere operates as a School Official under FERPA and handles student data only under School's direction and within the scope of contracted educational services.
6. Security
Msphere uses industry-standard security controls including encryption at rest and in transit, access controls, and audit logging. See the Security and AI Addendum for details.
7. Cookies
Msphere uses session cookies required for authentication.
On the production website, Msphere also uses Google Analytics 4 (sanitized usage events) and Microsoft Clarity (masked session replay and heatmaps). These are product measurement, not advertising. Recordings mask on-screen text and form inputs so student and staff names are not readable. The native mobile apps and appdev / non-production hosts do not load Clarity.
8. Contact
Privacy inquiries: privacy@msphere.biz
9. Governing Law
This policy is governed by Washington State law.